Privacy Policy

Privacy Policy
Parodi Pty Ltd trading as Agents and Co Property Group ABN 60 604 217 030

1. Our Commitment to Privacy
Agents and Co Property Group (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose and manage your personal information.

2. What Personal Information We Collect
We may collect personal information including but not limited to:

  • Full name
  • Residential and postal address
  • Email address
  • Phone number(s)
  • Date of birth
  • Identification documents (e.g. driver licence, passport)
  • Property ownership and tenancy details
  • Employment and financial information (e.g. for rental applications)
  • Bank account or payment details
  • Information about your property preferences and interests

3. How We Collect Your Personal Information
We collect your personal information directly from you when you:

  • Contact or communicate with us (e.g. in person, phone, email, website)
  • Submit an enquiry or application (e.g. rental or property purchase)
  • Attend an inspection, open home, or auction
  • Use our website, social media, or digital tools
  • Subscribe to our marketing communications
  • Engage with our agents or services

We may also collect information from:

  • Publicly available sources (e.g. property databases)
  • Third parties (e.g. referees, property portals, service providers)
  • Government agencies or professional advisers (where authorised)

4. Why We Collect and Use Your Information
We collect and use your information to:

  • Provide real estate services such as buying, selling, leasing or appraising property
  • Communicate with you about your property needs or our services
  • Comply with legal obligations (e.g. tenancy laws, Anti-Money Laundering laws)
  • Manage business operations and improve our services
  • Conduct marketing and promotional campaigns (you can opt out any time)
  • Process applications or payments (e.g. leases or bond lodgements)

5. Disclosure of Personal Information
We may disclose your personal information to:

  • Landlords, tenants, buyers, or sellers (as relevant)
  • Service providers (e.g. tradespeople, photographers, IT services)
  • Legal, financial, or professional advisers
  • Government bodies (e.g. NSW Fair Trading, ATO, NCAT)
  • Marketing platforms and CRM providers
  • Law enforcement or regulators where required

We will not sell your personal information.

6. Overseas Disclosure
Some third-party service providers may store or process data overseas (e.g. cloud storage providers). We take reasonable steps to ensure these providers comply with Australian privacy standards.

7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

  • Secure databases and networks
  • Restricted access to staff
  • Staff training and confidentiality agreements

8. Access and Correction
You may request access to or correction of your personal information by contacting us (see section 11). We will respond within a reasonable time and may require identity verification.

9. Marketing Communications
We may use your contact details to send updates, news, or promotional materials. You can opt out at any time by following the unsubscribe instructions or contacting us directly.

10. Website and Cookies
Our website may use cookies and similar tools to enhance user experience. This may include third-party analytics (e.g. Google Analytics). You can control cookies through your browser settings. Any personal information sent to our website or through third parties is treated in accordance with this Privacy Policy.

11. Contact Us
For any questions, concerns or complaints about your privacy, contact:

Privacy Officer
Agents and Co Property Group
Shop 56a, 737 Anzac Parade Maroubra NSW 2035
Phone: +612 9314 2100
Email: hello@agentsandco.com.au
Website: www.agentsandco.com.au

We will respond to all complaints within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

13. Acceptance of This Privacy Policy
By using this website or accessing any of our products, services, or features, you acknowledge that you have read, understood, and accepted this Privacy Policy. You consent to the collection, use, and disclosure of your personal information as outlined herein, and authorise us to handle your personal information in accordance with the Privacy Act (the Act) and for the purposes specified in this Privacy Policy.